This guide walks through the step-by-step process of signing up and activating your account within the CareCar Member Portal.
Step-by-Step Instructions
Step 1: Go to the CareCar Member Sign-Up Page
Navigate to https://hq.carecar.co/member and click "Sign Up".
Step 2: Enter Your Email Address
Click the "Email Address" field and enter your personal email.
Step 3: Enter Your First Name
Click the "First Name" field and enter your full legal first name.
Step 4: Enter Your Last Name
Click the "Last Name" field and enter your full legal last name.
Step 5: Enter Your Date of Birth
Click the "Date of Birth" field and enter your birthday using the format DD/MM/YYYY.
Step 6: Use the Calendar Tool (Optional)
Click the calendar icon to choose your date of birth from the calendar instead of typing it manually.
Step 7: Select Your Health Plan
Click the "Health Plan" field and select your provider from the list.
Step 8: Choose Your Provider
Find and click on your healthcare provider’s name.
Step 9: Enter Your Member ID
Click the "Member ID" field and enter your full ID as shown on your insurance card.
Step 10: Review and Submit
Ensure all information is correct and click the "Sign Up" button at the bottom.
Step 11: Submission Confirmation
You’ll see a message that your info has been submitted and an email has been sent to your address.
Note: Can’t find the email? Check your spam/junk folder, ensure your email was entered correctly, and allow a few minutes.
Step 12: Check Your Email
Open your inbox and look for an email with the subject: "You’ve been invited to CareCar!"
Step 13: Open the Invitation Email
Open the email and click the blue button labeled "View Invitation" at the bottom.
Step 14: Accept the Invitation
You’ll be taken to a new screen. Enter your First and Last Name in the "Name" field.
Step 15: Create Your Password
Click the "Password" field and type your desired password.
Step 16: Password Requirements
Your password must:
- Be at least 8 characters
- Include one number
- Include one special character
- Include one lowercase letter
- Include one uppercase letter
Password criteria will appear in red until all are met.
Step 17: Password Confirmation
Once your password meets all criteria, the validation bar will turn green.
Step 18: Show or Hide Password
Click the eye icon next to the password field to show or hide your password.
Step 19: Enter Your Phone Number
Click the "Phone Number" field and enter a number where you can receive calls or texts.
Step 20: Final Review and Acceptance
Verify all information is accurate, then click the blue "Accept" button below the Phone Number field.
Step 21: Confirmation Page
You’ll be redirected to a screen confirming your invitation was accepted. Click "Log in to CareCar HQ" to access the login page.
Step 22: You're All Set!
You’ve successfully signed up for the CareCar Member Portal. Welcome!
Need More Help?
For a more in-depth step-by-step guide, please visit the following link: https://scribehow.com/viewer/How_to_sign_up_for_the_CareCar_Member_Portal__0DKkLlzvSAyCY8zjE5pRPA?referrer=documents
For help logging into your CareCar Member Portal, visit our Help Center:
https://carecarhelp.zendesk.com/hc/en-us/categories/29490244079899-Members