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Care Partner Portal Overview

Updated

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Overview

This guide provides an overview of the CareCarHQ Care Partner Portal layout and explains where to access key features such as your dashboard, profile, vehicles, and tasks.

 

Step-by-Step Guide

1. Log In to CareCarHQ

  • Go to hq.carecar.co.

  • Enter your login credentials.

  • Click Log In to access your account.

2. Locate the Navigation Menu

  • After logging in, the left-hand side of the screen displays the main navigation menu.

  • This menu includes all key sections you’ll use to manage your account.

Explore The Manage Section 

  • From the navigation menu on the left-hand side, click on Manage
  • You will see 2 profiles with your name. The first profile will give you the option to log out. Click on the second profile to expand the menu. 

1. Dashboard

  • The Dashboard is the first page you'll see under the Manage section

  • From the Dashboard in the Manage Section, shortcuts are available for you to:

    • Review and execute your contracts
    • Complete your provider profile and upload documents
    • Add vehicles

2. Contracts

  • Click on Contracts in the navigation bar menu 

  • In this section, you can review and agree to the Terms Of Use

  • In this section, you can review and agree to the Service Provider Addendum

3. Provider Profile 

  • Click on Provider Profile in the navigation bar menu 

  • Scroll to the bottom of the page and click Update to update your profile information.

  • In your Provider Profile, you can enter/edit/upload your:

    • Name
    • Chosen Name
    • Date of Birth
    • Phone Number
    • Email Address
    • Home Address
    • Drivers License 
    • Drivers License State
    • Drivers License Number
    • Drivers License Expiration
  • After entering/updating your information, click Save Profile

4. Rates

  • Click on Rates

  • In the drop-down menu, select the state in which you operate or want to view rates

  • Rates will be listed for the selected state and by level of service.

5. Vehicles

  • Click on Vehicles in the navigation bar menu 

  • This is where you can add a new vehicle to your profile or update/edit an existing vehicle

6. Tasks

  • Click on Tasks in the navigation bar menu 

  • This is where you can view tasks (rides) that you have already claimed. 

7. Available Tasks

  • Click on Available Tasks in the navigation bar menu 

  • This is where you can view unclaimed tasks (rides) that are available for you to claim.

See: How To Claim And Filter Tasks In the CareCar Portal

 

Explore The Drive Section 

  • From the navigation menu on the left-hand side, click on Drive
  • You will see 2 profiles with your name. The first profile will give you the option to log out. Click on the second profile to expand the menu. 

1. Dashboard

  • The Dashboard is the first page you'll see under the Drive section

  • From the Dashboard in the Drive Section, you are able to:

    • Set your preferred time blocks for working (you can also choose to skip this step)
    • Locate your Provider ID number in the CareCar HQ system

2. Driver Profile

  • The Driver Profile contains the same information as the driver profile in the manage section.
  • If you want to edit/update any of the information in your profile, this needs to be done under the driver profile in the manage section.

3. My Tasks

  • The My Tasks section is where you will work from when completing tasks (rides). 
  • It shows you the tasks you have already claimed as well as tasks available for you to claim.

See: How To Claim And Filter Tasks In the CareCar Portal

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