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Provider Account Setup and Overview

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Overview

This guide walks you through setting up your provider account, reviewing contracts, adding team members, and navigating key features in CareCar HQ.

Step-by-Step Guide

1. Log In to CareCar HQ

  • Login to hq.carecar.co 
  • Enter your email and password.
  • Click Log In.

2. Navigating the Dashboard

  • After logging in, you will see your Dashboard, which provides an overview of your account and tasks.

3. Reviewing & Accepting Contracts

  • From your dashboard, select Contracts in the navigation menu.
  • Review any available contracts that require your acceptance.
  • Click Accept to agree to the contract terms.
  • Ensure all necessary documents are uploaded if required.

4. Reviewing & Updating Your Company Information

  • From your dashboard, select Provider Profile in the navigation menu.
  • Review and update your company information, including business details and contact information, as needed.

5. Reviewing Rates

  • Click on the Rates tab in the navigation menu.
  • View the breakdown of your service rates, including base fares, mileage rates, and any additional fees.
  • Ensure you understand the pricing structure for different trip types.

6. Adding a Vehicle

  1. Click on the Vehicles tab in the navigation menu.
  2. Select Add Vehicle.
  3. Enter the required vehicle details:
    • Make and Model
    • Year
    • License Plate Number
    • License Plate State
    • Vehicle Color
    • Vehicle Type (e.g., Sedan, Van, SUV, etc.)
    • Other vehicle specifications and features as required
  4. Click Save to add the vehicle to your fleet.

See Also: How Do I Add My Vehicles To My Account? 

7. Adding a Driver

  1. Click on the Drivers tab in the navigation menu.
  2. Select Add Driver.
  3. Enter the required details:
    • First and Last Name
    • Date of Birth
    • Phone Number
    • Email Address
    • Driver's License
    • Background Check Verification
  4. The new driver will receive an email invitation to set up their account.

See Also: How Do I Add My Drivers To My Account? 

8. Adding a Manager

  1. Click on the Managers tab in the navigation menu.
  2. Select Manager Invitations.
  3. Enter the manager's email address 
  4. The new manager will receive an email invitation to set up their account.

See Also: How Do I Add Managers to My Account? 

9. Viewing Available Tasks

  • Select Available Tasks to see available tasks in the marketplace

 

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